At Konker.io, your privacy is of paramount importance to us. This Privacy Policy provides a comprehensive overview of the types of personal and non-personal information we collect, how we use and share that information, the security measures we implement, and your rights regarding your personal data.

This policy is in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable privacy laws. By using our website and services, you agree to the practices described in this policy.

We collect various types of information to operate our freelance marketplace efficiently and to improve user experiences.

Account Information:

• Name and Contact Details: When you sign up for an account, we collect your full name, email address, and phone number (if provided). This information is crucial for account creation, communication, and service delivery.
• Username and Password: You create a unique username and password to access your account. This information is stored securely and is essential for authentication and account security.
• Profile Details: You may voluntarily provide additional details such as your profile picture, professional bio, skills, location, and links to your personal website or social media profiles. This information is visible to other users to help facilitate connections and transactions on the platform.

Identity Verification:

• Government ID: To enhance security and trust on our platform, we may request you to provide a government-issued ID for identity verification purposes. This information is used solely for verification and is stored securely.
• Tax Information: For compliance with tax regulations, we may collect your taxpayer identification number (TIN), social security number (SSN), or equivalent, depending on your jurisdiction.

Payment Information:

• Payment Methods: We collect payment information such as your credit card number, bank account details, or PayPal account information to process payments for services provided or received on Konker.io. Payment information is handled by third-party payment processors and is not stored on our servers.
• Transaction History: We maintain a record of all transactions you conduct on Konker.io, including amounts, dates, and parties involved, to ensure accurate financial reporting and dispute resolution.

Communications:

• User Communications: Any messages, emails, or other communications you send through Konker.io's platform, including those with customer support, are collected and stored. This helps us address your inquiries, provide support, and improve our services.
• Marketing Preferences: We collect your preferences regarding promotional emails and newsletters. You have the option to opt-in or out of these communications at any time.

Usage Data:

• Log Files: We collect data about your interactions with our website, including IP address, browser type, operating system, device type, pages viewed, the time spent on each page, and the date and time of each visit. This data is used to analyze trends, administer the site, and gather demographic information.
• Device Information: We may collect information about the device you use to access Konker.io, including device model, operating system version, and mobile network information. This data helps optimize our platform for different devices and improve user experience.

Cookies and Tracking Technologies:

• Cookies: We use cookies to store information about your preferences and to recognize you when you return to our site. Cookies help personalize your experience by remembering your login status, language preferences, and other settings.
• Web Beacons: We use web beacons (also known as pixel tags) to track user interactions with our emails and content. This helps us measure the effectiveness of our communications and improve our marketing strategies.
• Analytics Tools: We use third-party analytics tools like Google Analytics to collect information about how users interact with our site. This includes data on the pages you visit, the actions you take, and how you arrived at our site. These tools help us understand user behavior and make data-driven improvements to our platform.

2.1 Providing and Improving Services

• Account Management: We use your account information to create and manage your account, provide access to the platform, and personalize your experience based on your preferences and interactions.
• Service Delivery: We process your personal information to facilitate transactions between freelancers and clients on Konker.io. This includes managing project proposals, contracts, payments, and communication.
• Customization: We use your profile and usage data to recommend relevant services, freelancers, or projects. This personalization helps you find opportunities that align with your skills and interests.
• Website Optimization: By analyzing usage data, we identify areas for improvement on our platform, such as enhancing site speed, optimizing navigation, and ensuring a user-friendly interface.
• Security Measures: We monitor user activity to detect and prevent fraudulent behavior, unauthorized access, and other security threats. This includes using automated tools to flag suspicious transactions or activities.

2.2 Communication

• Service-Related Communications: We use your email address to send you important notifications related to your account, such as transaction confirmations, password reset instructions, and security alerts.
• Customer Support: Your communication data is used to respond to your inquiries, provide technical support, and resolve any issues you may encounter while using Konker.io.
• Marketing and Promotions: With your consent, we use your contact information to send you promotional content, special offers, and newsletters. You can manage your marketing preferences in your account settings or by following the unsubscribe link in our emails.

2.3 Legal Compliance

• Regulatory Compliance: We may process your personal information to comply with legal obligations, such as tax reporting, anti-money laundering (AML) regulations, and data protection laws.
• Enforcement of Terms: We use your information to enforce our terms of service, investigate potential violations, and take appropriate action against users who breach our policies.

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

3.1 With Service Providers

• Third-Party Processors: We share your information with third-party service providers who perform functions on our behalf, such as payment processing, cloud storage, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Hosting and Cloud Services: Your data may be stored and processed by third-party hosting and cloud service providers. These providers are selected for their robust security measures and compliance with data protection regulations.
• Communication Tools: We use third-party communication tools to facilitate customer support, email marketing, and internal communication. These tools may have access to your communication data for the purpose of service delivery.

3.2 For Legal Reasons

• Law Enforcement Requests: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process. We will take appropriate measures to ensure that any disclosure is legally justified and limited to what is necessary.
• Protection of Rights: We may disclose your information if we believe it is necessary to protect the rights, property, or safety of Konker.io, our users, or the public. This includes sharing information with law enforcement or other authorities in cases of fraud, abuse, or illegal activity.
• Litigation and Disputes: If you are involved in a dispute or litigation, we may disclose your information to legal counsel, courts, or arbitration bodies as necessary to protect our interests or comply with legal obligations.

3.3 Business Transfers

• Mergers and Acquisitions: In the event that Konker.io undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such change and provide you with the opportunity to opt-out if you do not wish to have your information transferred.
• Corporate Restructuring: If Konker.io is involved in a corporate restructuring, such as a bankruptcy or liquidation, your personal information may be considered a business asset and transferred to third parties in connection with the restructuring process.

We take data security seriously and implement a range of technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

• Encryption: Sensitive data, such as payment information, is encrypted using industry-standard encryption protocols (e.g., SSL/TLS) to ensure that it is transmitted securely over the internet.
• Access Control: We restrict access to your personal information to employees, contractors, and service providers who need it to perform their duties. Access is granted on a need-to-know basis, and individuals with access are bound by confidentiality obligations.
• Regular Security Audits: We conduct regular security audits and assessments to identify potential vulnerabilities and ensure that our systems are secure. This includes penetration testing, vulnerability scanning, and code reviews.
• Data Anonymization: Where possible, we anonymize or pseudonymize personal data to reduce the risk of identification in the event of a data breach.
• Incident Response: We have an incident response plan in place to quickly and effectively respond to any data breaches or security incidents. This includes notifying affected users and taking steps to mitigate the impact of the breach.

5.1 Access and Correction

• Accessing Your Information: You have the right to request access to the personal information we hold about you. You can view and update most of your account information directly through your account settings. If you require access to additional information, you can contact us.
• Correcting Inaccurate Information: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can make corrections directly in your account settings or contact us for assistance.

5.2 Deletion

• Right to request deletion of personal information
• Option to deactivate account

5.3 Opt-Out of Communications

Marketing Communications:

• You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or by adjusting your communication preferences in your account settings.

Transactional Communications:

• Please note that even if you opt-out of marketing communications, you will still receive important transactional communications related to your account and the services you use on Konker.io.

5.4 Cookies and Tracking Technologies

Managing Cookies:

• You can control the use of cookies and tracking technologies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may impact your ability to use certain features of our site.

Do Not Track (DNT):

• Our website does not currently respond to Do Not Track signals from browsers. However, you can manage your tracking preferences through the settings of the third-party analytics tools we use.

Given the global nature of our Services, your personal information may be transferred to, stored, or processed in countries other than Singapore. We will ensure such transfers comply with applicable data protection laws, including the PDPA, and that adequate safeguards are in place.

• Data Transfer Mechanisms:We implement appropriate safeguards, such as standard contractual clauses and data processing agreements, to ensure that your personal information is protected when transferred internationally.

Konker.io is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you by email (if we have your email address) or by posting a notice on our website prior to the changes taking effect.

• Review and Updates: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Email: [email protected]