Last Update: August 16, 2023

Welcome to Konker or "konker.io". We value your trust and are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information in accordance with the General Data Protection Regulation (GDPR) when you use our services. We conduct periodic reviews of this policy and may make updates as needed

This privacy policy outlines the collection of personal information for providing services and support through various platforms. Not all data collected is considered "Personal Information." User-generated content intended for sharing is typically not covered. However, when combined with personal data, it is treated as such. If users provide personal information voluntarily or through unintended means, it may not be governed by this policy. Information shared on external platforms (e.g., social media) is subject to those platforms' policies.

Information We Collect

User Registration: When you register an account on our platform, we collect information such as your name, email address, and other information required for account setup.

Service Listings: If you are a seller, we collect information about your services, including descriptions, images, and pricing.

Communication: We may collect information when you contact our customer support or engage in other communication with us.

Log Data: We automatically collect information about your interactions with the website, including IP address, browser type, and other device-specific information.

Cookies: We use cookies and similar technologies to collect data about your browsing and usage patterns.

Users can grant us access to their Facebook, LinkedIn, Google, and other accounts for collecting personal information, subject to this Privacy Policy. Users can revoke access by disabling it on the other platform or contacting our support team. Users can invite non-users by providing contact details, and this information is stored for contact and abuse prevention.

We collect information that you provide us or voluntarily share with other community members, and also some general technical information that is automatically gathered by our systems, such as IP address, browser information and cookies to enable you to have a better user experience and a more personalized browsing experience.

We will not share information that you provide us in the process of registration - including your contact information - except as described in this Policy. Information that you choose to publish on the Service (photos, videos, text, music, reviews, deliveries) - is no longer private, just like any information you publish online.

Technical information that is gathered by our systems, or third-party systems, automatically may be used for Service operation, optimization, analytics, content promotion and enhancement of user experience. We may use your information to contact you - to provide notices related to your activities or offer you promotions and general updates, but we will not let any other person, including sellers and buyers, contact you other than through your community member profile on the Service.

Your personal information may be stored in systems based around the world and may be processed by third-party service providers acting on our behalf. These providers may be based in countries that do not provide an equivalent level of protection for privacy as that enjoyed in the country in which you live. In that case, we will provide adequate safeguards to protect your personal information. You can exercise your rights over your personal information by opening a Customer Support ticket. If you do not have an active Konker account, please contact us at [email protected]. More details about the rights applicable to you are in the long version of the Policy. The above are just the highlights. We encourage you to read more about the information we collect, how we use it, understand the meaning of cookie (no, you can’t eat it) and more in the long version of our Policy below.

The Longer Version

Konker LLC respects your privacy and is committed to protecting the personal information of its community members - buyers, sellers, and visitors browsing the Service ("Community Members"). We believe that you have a right to know our practices regarding the information we may collect when you visit and/or use the Service. This Policy explains our privacy practices for the Service provided by Konker. By accessing and/or using the Service and its related sites, applications, services, goods and/or registering for a Konker account, you agree to the terms and conditions of this Policy, including to our collection, use, disclosure, processing and retention of your personal information in accordance with the terms set forth in this Policy. This privacy statement applies to all Provider-owned websites, domains, and applications. You can also learn how to limit sharing of information in this Policy.

Information We Collect

User Registration: When you register an account on our platform, we collect information such as your name, email address, and other information required for account setup.

Service Listings: If you are a seller, we collect information about your services, including descriptions, images, and pricing.

Transactions: When you engage in transactions on our platform, we collect information necessary to process your payments.

Communication: We may collect information when you contact our customer support or engage in other communication with us.

Log Data: We automatically collect information about your interactions with the website, including IP address, browser type, and other device-specific information.

Cookies: We use cookies and similar technologies to collect data about your browsing and usage patterns.

Users can grant us access to their Facebook, LinkedIn, Google, and other accounts for collecting personal information, subject to this Privacy Policy. Users can revoke access by disabling it on the other platform or contacting our support team. Users can invite non-users by providing contact details, and this information is stored for contact and abuse prevention.

How We Use Your Information

The information we request, collect, and process is primarily utilized to fulfill users' requests for the service they have asked for. Specifically, we may employ your personal information for the following purposes.

Account Management: To create and manage your user account.

Services: To provide, maintain, and improve our services.

Communications: To send important notifications and updates.

Transactions: To process transactions and payments.

Customer Support: To provide assistance when needed.

Marketing: To send promotional materials (if you have opted in).

Information Sharing

We may also disclose your personal information to third parties for the following reasons.

Other Users: Information, such as your user profile and service listings, is visible to other users of the platform.

Service Providers: We may share information with third-party service providers to assist with operations.

Legal Requirements: We may share information to comply with legal obligations or protect our rights and safety.

By signing up with Konker, you agree to receive messages from us via SMS on marketplace activity, safeguarding measures, identity confirmation, and additional updates. We will never provide your information to third parties for marketing purposes.

Third-Party Links

It is advisable to review the privacy policies of each service you interact with. Our Policy applies exclusively to personal information collected by our Service. If you share content, including personal data, on a social network and tag the Service, that submission is subject to the social network's terms of use and privacy policy, even when posted on an official Konker page. We lack authority over third-party terms and policies and have not assessed their adequacy.

Our website contains links to third-party websites, which may be provided by us or other users. These linked sites are beyond our control, and we are not accountable for their actions. We recommend that you review the terms, conditions, and privacy policies of any other website before sharing your personal information on them.

Cookies

When you visit our service, cookies are used to store information on your computer. These cookies enhance your experience by enabling automatic sign-in, making browsing more convenient, and offering personalized content or promotions. Cookies are safe and unique to you, and they can't run programs or deliver viruses. Most web browsers accept cookies by default, but you can decline them in your browser settings.

Rights Over Personal Information

You have the right to request access to your personal information held by Konker, which must be provided without unreasonable delay or expense. Most data can be accessed through your account, but if you require information not available on the platform or wish to download your personal data in a portable format, you can contact the Privacy Officer. Additionally, you can request corrections to your personal information, restrict data processing, through user settings or by contacting customer support.

Data Security

We prioritize the security of the Service and your personal information by implementing industry-standard technologies and internal protocols to prevent unauthorized access, loss, misuse, alteration, destruction, or damage. When third parties handle your data, we ensure they maintain confidentiality and data integrity. While we make every effort to safeguard your information during transmission over the internet, we cannot guarantee its complete security, and any transmission is at your own risk.

Changes to Privacy Policy

We retain the discretion to modify this Policy at any time, and we encourage you to revisit this page regularly. Any alterations to this Policy become effective as of the specified "Last Update" date, and your ongoing use of the Service following the Last Update date signifies your acceptance and agreement to adhere to these modifications. In the event of substantial changes, we will inform you through a notification posted on the Service or by sending you a notification.

Contact Us

To exercise any of your rights in connection with your personal information, we kindly ask that you open a Customer Relations ticket. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures. If you do not have an active Konker account, please contact us at [email protected]